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Questions By This Category
- General Questions
- Company Policies
- Payment Options
- Terms & Conditions
What kind of support does Quantum Brain Academy provide?
We provide end-to-end support to help you succeed in your learning journey. Our support includes:
Email support for course-related questions or technical issues
Instructor assistance for live sessions (if applicable)
Prompt help with account access, payment, or login problems
For any support, feel free to email us at 📧 support@quantumbrainacademy.com.
How long does it take to create a video course?
Course creation time depends on the topic depth, instructor availability, and format (recorded or live). Typically, it takes 2 to 6 weeks to produce a high-quality video course that includes:
Structured modules
Quizzes or exercises
Downloadable materials
We ensure every course meets our educational standards before it's made available to learners.
How long do I get support and updates for a course?
Once you enroll in a course, you receive:
Lifetime access to course content, unless stated otherwise
1 year of priority support via email
Free updates to the course content as and when improvements or curriculum changes are made
How long is my personal free trial?
Currently, Quantum Brain Academy does not offer a free trial as our courses are either live or pre-recorded with immediate access.
However, you can preview course details, curriculum breakdown, and instructor information on each course page before purchasing. For any doubts, feel free to contact us directly.
How do I find a school where I want to study?
How do I find a school where I want to study?
Quantum Brain Academy is an online learning platform, not a physical school locator. However, our career guidance programs and courses can help you:
Explore academic paths
Learn practical skillsÂ
How can I contact a school directly?
Quantum Brain Academy does not act as an agent or representative of any physical school or university.
If a course is provided in collaboration with a school or instructor, their contact details or bio will be available on the course page. For general academic inquiries, please visit the official website of the school you're interested in.
What is Quantum Brain Academy’s refund policy?
We offer a refund only if:
You request it within 7 days of purchase
You haven’t completed more than 25% of the course
You haven’t attended any live sessions related to the course
Refunds are processed to the original payment method within 14 business days after approval. To request a refund, email us at 📧 support@quantumbrainacademy.com with your order ID and course name.
How does Quantum Brain Academy protect my personal information?
Your privacy is our priority. We:
Collect only essential information (name, email, etc.)
Use secure encryption (SSL) for all transactions
Never sell or share your data with third-party marketers
All details are outlined in our Privacy Policy, which complies with applicable data protection laws.
Is my payment information secure?
No. Sharing of login credentials or course materials is strictly prohibited. Our content is licensed for individual use only. Any unauthorized sharing, copying, or distribution violates our Terms & Conditions and may result in account suspension or legal action.
What if a live class is missed or canceled?
If you miss a live session:
You’ll be provided with a recorded version, if available
We may also offer a repeat session in some cases
If a class is canceled from our side due to technical or scheduling issues, we will either reschedule it or offer a partial refund or credit, based on the situation.
Does Quantum Brain Academy offer course certificates?
Yes. Upon successfully completing a course (100% progress and passing any required quizzes), you’ll receive a digital certificate of completion via email or downloadable from your dashboard.
Can I access the course after completion?
Absolutely. Unless otherwise stated, you get lifetime access to the course content — including updates, PDFs, and recordings — so you can revisit your learning anytime.
What happens if I forget my password or can’t log in?
No worries! Use the “Forgot Password” link on the login page to reset your password. If you continue to face issues, email 📧 support@quantumbrainacademy.com and we’ll help you regain access.
Can policies change in the future?
Yes. We may update our terms, refund rules, or privacy practices based on legal, business, or user needs. Major changes will be communicated via email or website notification. Always refer to the “Last Updated” date on our policy pages.
What payment methods are accepted?
Quantum Brain Academy accepts the following payment methods:
Credit and Debit Cards (Visa, MasterCard, RuPay, etc.)
Net Banking (all major US banks)
Wallets (where supported)
International Cards (if allowed by your bank)
All payments are processed securely via trusted gateways.
Is there an EMI or installment option available?
Currently, we do not offer EMI or installment-based payments. However, we are exploring flexible payment options and may introduce them in the future.
Is Cash on Delivery (COD) available?
No. Since our courses are delivered digitally, Cash on Delivery is not applicable. All payments must be made online before course access is granted.
Can I pay in currencies other than USD?
Our default currency is USD $. If you're paying from outside US, your bank or card provider may automatically convert the amount based on the prevailing exchange rate and may include a conversion fee.
How will I receive payment confirmation?
Once your payment is successfully processed:
You’ll receive an email confirmation with your invoice
The course will be immediately unlocked in your account dashboard
If not received within 10 minutes, check your spam/junk folder or contact support
What should I do if my payment fails or is deducted but not reflected?
If your payment fails or the amount is debited but the course is not activated:
Wait 10–15 minutes, as banks sometimes delay confirmation.
Check if you received a bank/SMS confirmation but not from QBA.
Email 📧 support@quantumbrainacademy.com with your transaction ID, email ID, and course name.
We’ll verify and resolve it within 24–48 working hours.
Are my card and banking details secure?
Absolutely. We use SSL encryption and trusted payment gateways to process all transactions. Quantum Brain Academy does not store any card or banking details on its servers. Your payment is fully secure.
What are the Terms and Conditions of using Quantum Brain Academy?
Our Terms and Conditions outline the rules you agree to when using our platform. These include how you can access courses, use content, make payments, request refunds, and interact with instructors or fellow learners. You can read the full document on our Terms & Conditions page.
Do I need to agree to the Terms before buying a course?
Yes. When you create an account or purchase a course, you’re required to accept our Terms & Conditions. This ensures that you understand your rights and responsibilities while using our platform.
Can I share my account or course content with others?
No. Account sharing and redistribution of course content are strictly prohibited. Each account and course license is for individual use only. Sharing your credentials or copying content violates our terms and may result in account suspension.
What happens if I violate the Terms and Conditions?
Violating the Terms may result in:
Temporary or permanent suspension of your account
Loss of course access
Legal action if intellectual property is misused
We encourage all learners to use our platform ethically and respectfully.
Are Terms and Conditions the same for all courses?
Yes, our general Terms apply to all courses on our platform. However, some courses may include additional terms (e.g., project requirements, submission deadlines) listed on their respective course pages.
Can Quantum Brain Academy update the Terms and Conditions?
Yes. We may update the Terms periodically to reflect:
New features or services
Legal or regulatory changes
Platform improvements
We’ll notify users of major updates via email or a banner on the website. Continued use after updates indicates your agreement to the revised terms.
Where can I read the full Terms and Conditions?
You can view our complete Terms and Conditions here or find the link in the footer of our website. We recommend reviewing them before enrolling in any course.
